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It is the responsibility of the Manufacturer to repair or replace the handset under warranty contract. However luvyourphone.com.au Pty Ltd is happy to assist with all of your warranty enquiries. Please ensure that you request a RA (Return Authorisation) number before returning all products. Please visit our warranty page for complete details on returning products.

luvyourphone.com.au Pty Ltd reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.

Returned items found to be faulty due to physical or liquid damage will not be replaced/repaired and will incur a minimum $35.00 inspection fee or subject to a 10% restocking fee.